FAQs

Frequently asked questions

What's the difference between kwäf Exclusives and the LCBO Sale Picks you post on your site?

We post the LCBO Sale Picks just for fun and to spread some love. Everyone likes a hot tip on good wine. We post a new LCBO Sale Pick every week.

Our kwäf Exclusives are a brand new and really cool way to get good wine. Once our team of kwäf Taste Buds identify a good wine, we make sure we can get it at a sweet price. (Not just a buck or two off, but a bunch of bucks off!) You won’t find these wines at the LCBO. You order from us online, and we deliver to your door. Simple.

Who are the kwäf Taste Buds?

Meet your kwäf Taste Buds.

Can I buy kwäf Exclusives at the LCBO?

No, kwäf Exclusives are not available at the LCBO. kwäf works directly with each winery to create a limited time offer for you.


What does shipping cost?

Shipping is free for six bottles or more, and $12.95 plus tax otherwise. We think it's a great deal. Shipping premiums may apply in parts of Central and Northern Ontario.


Can I buy one bottle of wine if I want?

Yes! You can buy as many bottles as you want. kwäf is committed to making wine shopping as fun and easy as wine drinking.


How fast will the wine be delivered to me?

Once you order the wine, it will arrive within ten business days - or sooner.


How is the wine delivered?

The wine is shipped by Canada Post Expedited Service. When your wine is shipped from the winery, you will receive an email with a tracking code. 

If you're not home to receive delivery, Canada Post will leave a notice for you to pickup your wine and your nearest Canada Post outlet (typically very closeby).

Can I schedule a preferred delivery time?

No. But with your tracking code you'll be able to anticipate when your wine will arrive. Please bear in mind, someone 19 years of age or older must sign for the delivery (government regulations).


What if my bottle arrives broken or a wine is spoiled?

Shop risk free. kwäf provides a 100% Happiness Guarantee. Should your product be faulty in any way, we would ask that you contact us to arrange a refund.