We want you to enjoy a happy life. And we know how important wine is to happiness. While we can’t guarantee your level of bliss, we absolutely can cover you on the wines you purchase from kwäf.
So, if you’re even a tiny bit short of 100% satisfaction with your purchase, we allow you—nay, encourage you!—to return your purchase to us for a complete refund. And, yes, remarkably, we will even cover the return shipping cost. (Shocking, we know.)
If you’re suffering from wine unhappiness, just email us at WineChap@kwaf.ca and tell us why. We’ll take it from there and help you get the wines back to us—and give you a full refund for your purchase.
Here’s a few mandatories:
Note: We provide our customers with the kwäf 100% Happiness Guarantee as a gesture of goodwill and good faith. It’s basically our Golden Rule—and as such we ask our customers to invoke its power only in those cases in which you are truly unsatisfied with your purchase. We reserve the right to refuse a request for a return/refund if we perceive that a customer is abusing the policy.